I thought it was a full backup, not the actual folder. I see all the files (580GB) on Dropbox online. Can I download the whole lot in one go? Are they safe or will Dropbox delete them forever? I now have no access to live chat...

Hey geoffwales! Thanks for posting on the Community. If your device is still linked to your Dropbox account and the folder is empty locally, please make sure to disconnect this specific device from Dropbox before doing anything else. Otherwise, you risk having your files deleted from your web account as well, since it’ll look like you deleted them from your desktop app and these changes will sync to our servers. Also, even if you relink the Dropbox app after that, you’ll most likely receive an error that it can’t sync everything, since you don’t have enough space on your Dropbox account. If there’s something you need to download urgently, please try using the website, and let me know if you run into any issues. Hope this clarifies things a bit.

Thanks for the reply. I did exit Dropbox on my PC straightaway. I am in the process of manually downloading folders, which is a real pain. Why? There are so many folders I had to bundle folders together. Then I get a message that the resulting folder is too large to zip. Then I try to move some folders out, but I can't find out how big they are and moving them is very hard as I don't know where I can move them too, other than to another folder. A very unintuitive experience, all in all.

Hi Dondon1975, I'm not entirely certain we're on the same page, but I'm here to help as much as possible. It seems based on your latest messages that you're not referring to our Backup, but that you're missing some files, right? You can confirm that you're looking at a newly created account by taking a look at your events page. Do you see any signs of your files there? What about your deleted files page?

HI Dondon1975, you can upload your files to the site using these steps. If you need to download files from the site, these steps should help.

Hey geoffwales, I understand where you're coming from, however, by downgrading your account to the free version with 2 GB of space, having 580 GB of files in it, would get your account over its quota. When the account is over quota, the application will no longer sync, so you can't really sync your files through the app anymore, unless you re-upgrade to go under quota. That's why you'll have to download your files in batches from the website. I hope this clarifies things.

Downgraded Dropbox to basic and accidentally deleted entire Dropbox folder from my D Drive

Nancy
Dropbox Staff
12 months ago
Hey geoffwales! Thanks for posting on the Community.

If your device is still linked to your Dropbox account and the folder is empty locally, please make sure to disconnect this specific device from Dropbox before doing anything else. Otherwise, you risk having your files deleted from your web account as well, since it’ll look like you deleted them from your desktop app and these changes will sync to our servers.

Also, even if you relink the Dropbox app after that, you’ll most likely receive an error that it can’t sync everything, since you don’t have enough space on your Dropbox account.

If there’s something you need to download urgently, please try using the website, and let me know if you run into any issues.

Hope this clarifies things a bit.
- geoffwales
  Explorer | Level 4
  12 months ago
  Thanks for the reply.
  
  I did exit Dropbox on my PC straightaway. I am in the process of manually downloading folders, which is a real pain.
  
  Why? There are so many folders I had to bundle folders together. Then I get a message that the resulting folder is too large to zip. Then I try to move some folders out, but I can't find out how big they are and moving them is very hard as I don't know where I can move them too, other than to another folder.
  
  A very unintuitive experience, all in all.
  - Hannah
    Dropbox Staff
    12 months ago
    Hey geoffwales, I understand where you're coming from, however, by downgrading your account to the free version with 2 GB of space, having 580 GB of files in it, would get your account over its quota.
    
    When the account is over quota, the application will no longer sync, so you can't really sync your files through the app anymore, unless you re-upgrade to go under quota.
    
    That's why you'll have to download your files in batches from the website.
    
    I hope this clarifies things.
Dondon1975
Helpful | Level 6
12 months ago
Hi.how do I sort out my folders..I ha e a back up on griends.old.lap.top..it's mixed some hers in..but.still go most files!! Still thrr.old computer stuff. Some saved by dropbox..not aww.it I vcsnn.work!it!!.greeetingzzz!..So I don't at ..does stuff stay..foteer..in.dropbox!?.can I synch my Google stugg.. Microsoft.vidz.pisetc..to fropbox..then !take a stick?? Or catd??..org can I help! Thanks! Donna..
- Megan
  Dropbox Staff
  12 months ago
  Hey there, Dondon1975, I hope you're doing well!
  
  If I understand the situation correctly, it sounds like you had connected your Dropbox account on a friend's device, and enabled Backup there.
  
  Is that right? If not, feel free to clarify more about this.
  
  You should be able to disable the feature using your Backup page online. Can you try, and let me know if you come across any issues?
  
  Keep me posted, and we'll take it from there!
  - Dondon1975
    Helpful | Level 6
    12 months ago
    Hi! How do I do this!?.. I lost..mm..my.laptop..broken...used a friennds...to see if my stuff was still there....I then looked at times from my tablet.. I tried to email somestuff..and it was too big I cancelled it..
    
    The email transfer..
    
    Now it's all showing but some is in Dropbox but like 20 plus in onefolder?? And adopt plus stuff extrazz..in other drop box one...
    
    How do I get into my box at the side to view files or get them..rewound??
    
    Im.too.scared
    
    I feel I wish I'd knwn.I could use on!y dropbox.. That's isssss.thee.backup is it not????.. Is it? On a c!oud of something??
    
    Thanks ok as merci..gracias...cheeeerrrzzz!!!.....
    
    It's a course I had in hypnotherapy CBT and I will lose the files audio.papers.lots of three grand info from the course..!!.
    
    Can u help it's been one day I have thirty days to rewind!.???
Dondon1975
Helpful | Level 6
12 months ago
Yeh!! But I need u megaaannnnnnn!!!!!.. Thanks!!!
Dondon1975
Helpful | Level 6
12 months ago
Still don't know wa t to do but trryyin.folks..megan.n.all...!!...thanks.plzzzz.help!.tbanks.

Donna
Dondon1975
Helpful | Level 6
12 months ago
Clerer...but not clear!!

Clearly written..nancy!.. But if the thing says location back ups....and there only show In drop box??wa t the eck????..im..more confused!!!...how do I

Why wd.ya want it not On backup? I thought it was the back up

I'm confuzzzzed..n.worried.my work.stuff.o.mmmyyyyyyy
- Dondon1975
  Helpful | Level 6
  11 months ago
  The above example is like mine ........