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attafox's avatar
attafox
Explorer | Level 3
12 months ago

Don't see online only option in the context menu

We have a paid subscription for Dropbox Family, and for any folder (inside or outside the Family Room), do not see an option for either a file or folder to make Online Only. Running Windows 10. Scree...
Desktop
Dropbox Family
GUI
Windows
attafox's avatar
attafox
Explorer | Level 3
12 months ago
Hi Jay. I had already tried reinstalling the Dropbox app as an attempt to solve. So that didn’t work.

And I have also tried accessing via the explorer icon as well as the Dropbox icon and then directly from the apps menu. None work.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    When you originally installed the Dropbox desktop application, did you install it with admin privileges? 

     

    Is this a company-managed device, or a personal machine?

    • attafox's avatar
      attafox
      Explorer | Level 3
      12 months ago
      Personal
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hi from me as well, attafox! Hope you’re doing well.

         

        Can you send me a full screenshot of how your files/folders show within your local Dropbox folder? I’d like to check for any syncing icons. 

         

        Also, do you have any third-party apps that could be interfering with Dropbox?

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