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Desktop App on Mac Sonoma 14 will not open even after reinstall
The desktop app on my Mac won't open. I uninstalled Dropbox and reinstalled it and still get the following message which I can see outlines a problem but as I don't know how to solve it doesn't reall...
Hi WriterGirl, thanks for posting on the Community!
When saying that you reinstalled the Dropbox app on your device, did you perform an advanced reinstall by any chance?
I’d also like you to take a look at this thread and let me know if it helps with your issue, as the OP was seeing a similar error to yours.
Let me know how it goes.
Jay
Dropbox Staff
Dropbox StaffHi WriterGirl, what is the error log you're getting when attempting to install the Dropbox desktop application?
bn.BUILD_KEY: Dropbox
bn.VERSION: 197.4.7571
bn.constants.WINDOWS_SHELL_EXT_VERSION: 71
bn.is_frozen: True
machine_id: 2e462014-f357-59e1-9375-29c49f048e25
pid: 64567
ppid: 1
uid: 504
user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=504, pw_gid=20, pw_gecos='***, pw_dir='/Users/***', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=504, pw_gid=20, pw_gecos='***', pw_dir='/Users/***', pw_shell='/bin/bash')
euid: 504
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/sheila'
appdata: '/Users/***/.dropbox/instance2'
i think it’s the same message as I got before. Thanks. WG
- Jay
Do you have the bottom half of the log, as this will help determine where the error lies?
- bn.BUILD_KEY: Dropboxbn.VERSION: 197.4.7571bn.constants.WINDOWS_SHELL_EXT_VERSION: 71bn.is_frozen: Truemachine_id: 2e462014-f357-59e1-9375-29c49f048e25pid: 64567ppid: 1uid: 504user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=504, pw_gid=20, pw_gecos='***, pw_dir='/Users/***', pw_shell='/bin/bash')effective_user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=504, pw_gid=20, pw_gecos='***', pw_dir='/Users/***', pw_shell='/bin/bash')euid: 504gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '/Users/sheila'appdata: '/Users/***/.dropbox/instance2'real_path='/Users/***/.dropbox/instance2'mode=0o40700 uid=504 gid=20parent mode=0o40755 uid=504 gid=20dropbox_path: '/Users/sheila/Dropbox'real_path='/Users/***/Dropbox'mode=0o40700 uid=504 gid=20parent mode=0o40755 uid=504 gid=20sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=504 gid=20parent mode=0o40755 uid=504 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/t4/3wkj5dvn45q82mc3wd8c35rw0000gr/T'real_path='/private/var/folders/t4/3wkj5dvn45q82mc3wd8c35rw0000gr/T'mode=0o40700 uid=504 gid=20parent mode=0o40755 uid=504 gid=20Traceback (most recent call last):File "desktop/dropbox/fs_api/lifecycle.py", line 235, in clientFile "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_clientFile "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock"The above exception was the direct cause of the following exception:Traceback (most recent call last):File "desktop/dropbox/client/main.py", line 886, in wrapperFile "desktop/dropbox/client/main.py", line 6817, in finish_dropbox_bootFile "desktop/dropbox/client/message_queue.py", line 306, in _wrappedFile "desktop/dropbox/client/main.py", line 6280, in _init_components_for_accountFile "desktop/dropbox/client/main.py", line 6201, in create_sync_engineFile "desktop/dropbox/sync_engine_boundary/factory.py", line 212, in make_sync_engineFile "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 285, in __init__File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 240, in __init__File "../mac_arm64_dropbox_virtual_env/lib/python3.8/functools.py", line 967, in __get__File "desktop/dropbox/fs_api/lifecycle.py", line 259, in clientdropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock"Sorry I didn't realise it was truncated. Thanks again. WG
- Jay
Do the advanced reinstallation steps not work for your device?
