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Forum Discussion
Can't open the Dropbox desktop application on Mac OS 13.4
Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns without crashing. I am a paying customer of DB. Tried running the adv reinstall (https://help.dropbox.com/installs/advanced-reinstall), and it installed the Intel version. Which is seems stable. Ideally, I would like to run DB natively. Open to suggestions and ideas.
OS: Apple Ventura 13.4
M2 Proc
- Hi everyone,Thank you for reaching out to us about this. We have identified an issue with the Dropbox desktop application alpha build that was released on June 15th, which caused the client to fail to load correctly on start-up. Our team have now resolved this issue.If you have noticed that your Dropbox application has stopped running as intended, please visit dropbox.com/install to install the latest version. If you are on the latest version, please restart your device.Please note it is not necessary to turn off early releases for this fix as previously mentioned in this thread. If you have turned off early releases and would like to continue receiving early releases, please follow these steps.We apologize for the disruption this caused your workflows. If you have questions or concerns, please let us know.Thank you.
Similar to the others, but this is happening on two different machines:
#1: Mac Studio Ultra 13.4 running production Dropbox app
#2: iMac 2019 13.4 running BETA Dropbox app
Both have the same problem since approximately the same time (I say approximately based on which files were last synced from which machine).
When I start the app, Dropbox appears in the Activity Monitor (3 processes). The main process takes a chunk of CPU for 2 seconds then goes to zero while the thread count oscillates between 51 and 50 threads. After 5 minutes, it quits. At no point does the menu icon come up.
The Finder extension for pulling down offline files does seem to work _after_ a reboot. When I first discovered the problem, it was not. After the reboot, a new file synced up and some I was trying to view came down. New files sent up from iPhone have yet to come down to either machine (both should get them).
If the production version worked while the beta didn't, I'd ask about downgrading, but that isn't the case.
I have 185Gb available on my account (a 2Tb account) so it isn't some edge condition when running out of space.
Wanted to say that I tried running Dropbox on my Macs (iMac 2019 on beta and Studio Ultra on production both on 13.4) and tonight, it came up fine and caught up on the syncs I did from my phone as well as a few files from each machine. Since I had issues with the beta and production releases, the common element would be the servers. I wonder if they did a release that broke the desktop apps' access.
Neither machine was rebooted before trying or anything special.
Give it a go: seems fixed
Turned Off early release under settings on the DB Website settings - then installed this older version, and is stable, 100% sync, and NO issues.
https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Stable-Build-176-4-5108/td-p/691723
15" M2 MBA with 13.4 Ventura
Thank you.
Same solution that everyone else is now reporting. Go to the "settings" at Dropbox.com and turn off "early releases". Then delete the old app, reboot (for good measure), and reinstall the latest version. The app has now been stable for me for the last 30+ hours. Whew!
