We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

smoberlin's avatar
smoberlin
New member | Level 2
2 months ago

Dropbox desktop application won't open on Windows 10

I've had a ticket open for 5 days now with NO help from DB support! I had the basic plan which was full and stopped working, I upgraded to the plus plan and now I can't even open the application on m...
Desktop
Setting up the apps
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey smoberlin - thanks for bringing this to our attention.

 

Could you let us know your ticket ID so that we can look it up in our system?

 

Also, when you say the app won't open, are you getting any specific errors or is it just not responding?

 

Any additional information is more than welcome!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!