Cannot view my PC files on mobile app anymore

Question

Please help!&nbsp;
I've agreed to the latest update from Dropbox and since then I cannot access my PC backup on my Dropbox mobile app. From reading other board messages it looks like they've actually taken this feature off and you can now only view these files from your desktop app? What's the point of that?! If that's true, this is an insane downgrade to the service. Are they expecting everything to sit on the synced drive? Would be grateful to know if people have found a workable way around it, otherwise I'll just start shopping elsewhere.&nbsp;
Thanks.&nbsp;

Rich · Answer

SE_&nbsp;wrote:
I've agreed to the latest update from Dropbox and since then I cannot access my PC backup on my Dropbox mobile app.

You can access your backups via your Backups page. This should also work on your mobile device.

SE_ · Answer

Thank you for the reply, Rich - I can't seem to find that Backup Page on my Dropbox mobile app, not under any of the tabs. Am I missing something..?&nbsp;

Hannah · Answer

Hey SE_, you won't find the backups page in the mobile app.

After the update of the Dropbox backup feature, you'll need to login to your account on dropbox.com to access your backups from a mobile device.

I hope this clarifies things.

SE_ · Answer

Thank you, Hannah. Can I ask for a clarification on why was this downgrade introduced to Dropbox? This feature was the main reason why I kept a paid account with the company.&nbsp;

Megan · Answer

Hi SE_, essentially it's a change from Backups, to Backups Beta, not a downgrade.
&nbsp;
In any case, your feedback regarding our Backup has been very valuable and I will endeavor to make sure your voice is heard.
&nbsp;
I'll be one post away if you need anything else!

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