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SE_'s avatar
SE_
Explorer | Level 4
7 months ago

Cannot view my PC files on mobile app anymore

Please help!  I've agreed to the latest update from Dropbox and since then I cannot access my PC backup on my Dropbox mobile app. From reading other board messages it looks like they've actually ta...
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Dropbox Backup
Mobile
Rich's avatar
Rich
Icon for Super User II rankSuper User II
SE_
 wrote:

I've agreed to the latest update from Dropbox and since then I cannot access my PC backup on my Dropbox mobile app.

You can access your backups via your Backups page. This should also work on your mobile device.

SE_'s avatar
SE_
Explorer | Level 4
7 months ago

Thank you for the reply, Rich - I can't seem to find that Backup Page on my Dropbox mobile app, not under any of the tabs. Am I missing something..? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey SE_, you won't find the backups page in the mobile app.

     

    After the update of the Dropbox backup feature, you'll need to login to your account on dropbox.com to access your backups from a mobile device.

     

    I hope this clarifies things.

    • SE_'s avatar
      SE_
      Explorer | Level 4
      7 months ago

      Thank you, Hannah. Can I ask for a clarification on why was this downgrade introduced to Dropbox? This feature was the main reason why I kept a paid account with the company. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Hi SE_, essentially it's a change from Backups, to Backups Beta, not a downgrade.

         

        In any case, your feedback regarding our Backup has been very valuable and I will endeavor to make sure your voice is heard.

         

        I'll be one post away if you need anything else!

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