We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

SE_'s avatar
SE_
Explorer | Level 4
7 months ago

Cannot view my PC files on mobile app anymore

Please help!  I've agreed to the latest update from Dropbox and since then I cannot access my PC backup on my Dropbox mobile app. From reading other board messages it looks like they've actually ta...
Desktop
Dropbox Backup
Mobile
SE_'s avatar
SE_
Explorer | Level 4

Thank you for the reply, Rich - I can't seem to find that Backup Page on my Dropbox mobile app, not under any of the tabs. Am I missing something..? 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hey SE_, you won't find the backups page in the mobile app.

 

After the update of the Dropbox backup feature, you'll need to login to your account on dropbox.com to access your backups from a mobile device.

 

I hope this clarifies things.

  • SE_'s avatar
    SE_
    Explorer | Level 4
    7 months ago

    Thank you, Hannah. Can I ask for a clarification on why was this downgrade introduced to Dropbox? This feature was the main reason why I kept a paid account with the company. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hi SE_, essentially it's a change from Backups, to Backups Beta, not a downgrade.

       

      In any case, your feedback regarding our Backup has been very valuable and I will endeavor to make sure your voice is heard.

       

      I'll be one post away if you need anything else!

      • SE_'s avatar
        SE_
        Explorer | Level 4
        7 months ago

        Hello Megan,

        Thank you for your reply.

        I'm less interested in the semantics of whether a change which makes a service worse is indeed a downgrade or not, but I would love to get an answer as to why said change has happened and why is the feature of accessing the backup from the Dropbox mobile app not being reinstated? 
        Thanks in advance. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!