We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

CMAKEUP's avatar
CMAKEUP
Explorer | Level 3
9 months ago

Cannot add Dropbox to Favorites or Locations on MacBook Pro

Hi

I have tried all the suggestions for adding Dropbox to either Favorites or Locations on my sidebar and nothing works.  I have tried deleting it and reinstalling it but it wont let me indicating it is open, which it is not. I have installed the desktop app again hoping a newer version or update would help.  Nothing works. 😞

Desktop
Mac
Setting up the apps
  • Jay's avatar
    Jay
    9 months ago

    Hi CMAKEUP, could you try these steps to add the Dropbox folder back into the Locations section?

     

    • Open Finder
    • Click Finder in the top-left of your screen
    • Click Preferences (macOS 12 or earlier) or Settings… (macOS 13 or later)
    • Click the Sidebar tab
    • Under Locations, check Cloud Storage

    Let me know if this helps.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey CMAKEUP, thanks for joining our Community!

     

    Can you let us know if you've updated to the Dropbox for macOS on File Provider version of the app?

     

    Where is your Dropbox folder currently located?

     

    Let me know and we'll go from there.

    • CMAKEUP's avatar
      CMAKEUP
      Explorer | Level 3
      9 months ago

      Hi Hannah!  The download indicated Dropbox for macOS, not sure what the File Provider version is.  The app is located in my Applications folder in sidebar Favorites.  

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Thanks, CMAKEUP.

         

        If you open your Dropbox application preferences and go to the 'sync' tab, is the Dropbox folder in ~/Library/CloudStorage?

         

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!