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Forum Discussion

CMAKEUP's avatar
CMAKEUP
Explorer | Level 3
9 months ago

Cannot add Dropbox to Favorites or Locations on MacBook Pro

Hi I have tried all the suggestions for adding Dropbox to either Favorites or Locations on my sidebar and nothing works.  I have tried deleting it and reinstalling it but it wont let me indicating ...
Desktop
Mac
Setting up the apps
  • Jay's avatar
    Jay
    9 months ago

    Hi CMAKEUP, could you try these steps to add the Dropbox folder back into the Locations section?

     

    • Open Finder
    • Click Finder in the top-left of your screen
    • Click Preferences (macOS 12 or earlier) or Settings… (macOS 13 or later)
    • Click the Sidebar tab
    • Under Locations, check Cloud Storage

    Let me know if this helps.

CMAKEUP's avatar
CMAKEUP
Explorer | Level 3

Hi Hannah!  The download indicated Dropbox for macOS, not sure what the File Provider version is.  The app is located in my Applications folder in sidebar Favorites.  

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Thanks, CMAKEUP.

 

If you open your Dropbox application preferences and go to the 'sync' tab, is the Dropbox folder in ~/Library/CloudStorage?

 

  • CMAKEUP's avatar
    CMAKEUP
    Explorer | Level 3
    9 months ago

    Good Morning! 

    Attached is the sync screen from  DB online.  

    I cannot find Dropbox Preferences for the desktop application. It appears to be opening it in Finder. 

    Something I noticed that doesn't seem right is if I open Applications in Favorites on sidebar, all applications including DB are there. But if I open applications from Macintosh HD-->Users-->[removed]-->Applications, the folder is empty. See below. 

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey CMAKEUP, thanks for the screenshots!

     

    The first screenshot that you sent me is actually from the desktop app's preferences, which answers the question about the location of the Dropbox folder as well.

     

    It does seem like you have the Dropbox for macOS on File Provider version of the app, since your Dropbox folder is located in ~/Library/CloudStorage.

     

    That means that it cannot be moved to your Favorites, which is an expected change with this version of the app.

     

    However, it should appear in Locations; is it not there?

     

    If you simply hover your mouse over the Dropbox icon at the top of your screen, in the menu bar, what do you see?

    • CMAKEUP's avatar
      CMAKEUP
      Explorer | Level 3
      9 months ago

      I cannot get it into Locations via drag and drop. Is there another way? 

      When I hover over icon it shows "Dropbox 194.4.6267 Up to Date"

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Thanks, Corinna.

         

        It should already be there, after the update.

         

        Can you send me a screenshot of the options you see in Locations? (make sure to hide any personal info on the screenshot)

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