You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
ardmara
3 years agoHelpful | Level 6
After Dropbox update it won't open on startup (Mac); asks me to go to dropboxer.net
I got a request from dropbox to make an update which would move the dropbox from one place on the Mac to another (Monterey 12.6). I did this. since then when I start up I get a pop-up message on the screen saying that DB cannot connect with two buttons - ok, and help. if I click the help it takes me to a google page asking me to sign in with my google email, and with a box asking me to sign in to a page dropboxer.net with a choice of my google or work emails. If instead I open dropbox.com all seems to be ok on the site and the app.
Help! what should I do?
Hi everyone,
Thank you for your patience. We can confirm that this issue has been resolved. The link has since been updated with our latest version, so please make sure you're up-to-date on the latest stable build.
Regards,
Emmet
- ardmaraHelpful | Level 6
Here it is. I've uninstalled dropbox from my mac and re-installed it now. Will see how it works today.
- ardmaraHelpful | Level 6
No, I'm still getting the same message. When I click the 'get help' button, I get this (Then it has my google email beneath it and my work email, but I cropped them out for this share):
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!