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Forum Discussion
After Dropbox update it won't open on startup (Mac); asks me to go to dropboxer.net
I got a request from dropbox to make an update which would move the dropbox from one place on the Mac to another (Monterey 12.6). I did this. since then when I start up I get a pop-up message on the ...
Hi everyone,
Thank you for your patience. We can confirm that this issue has been resolved. The link has since been updated with our latest version, so please make sure you're up-to-date on the latest stable build.
Regards,
Emmet
I tend to agree, though Dropbox was a phishing victim in October and the files accessed there could very well have been internal tools like this.
Emmet
Community Manager
Community ManagerHi everyone,
Thank you for your patience. We can confirm that this issue has been resolved. The link has since been updated with our latest version, so please make sure you're up-to-date on the latest stable build.
Regards,
Emmet
OK - but how do we do this? I'm trying to find anything about updating to the latest version, but am only getting links to upgrading my account. There's nothing the Mac app store that I can see either.
Plus: I've been reading people 's messages here about problems with syncing after they try to update the version.
FWIW: I have version 167.4.4719 and macOS Monterey 12.6.3.
What number is the new version of the app?
OK, fine, but the problem has not been resolved. Emmet announced that the issue was resolved. It is not.
I'm using the version I mentioned above.
I still am getting the same messages that I pasted in right at the top of this discussion when I start up. Start up is taking longer than it should. If I simply click 'ok' on the messages, rather than following links, the dropbox then works fine from the app in the dock, but does not appear on the top bar across the screen.
It's a pain, and means I have to be at my computer 10 minutes before I want to do anything.
- Jay
Dropbox Staff
Could you click the blue link in the second image and then copy and paste the error log here to see what the issue could be related to?
- bn.BUILD_KEY: Dropboxbn.VERSION: 167.4.4719bn.constants.WINDOWS_SHELL_EXT_VERSION: 60bn.is_frozen: Truemachine_id: 04395d02-4b62-5231-ae6b-4f5472bfb4e3pid: 560ppid: 1uid: 501user_info: pwd.struct_passwd(pw_name='hilaryrobinson', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Hilary Robinson', pw_dir='/Users/hilaryrobinson', pw_shell='/bin/bash')effective_user_info: pwd.struct_passwd(pw_name='hilaryrobinson', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Hilary Robinson', pw_dir='/Users/hilaryrobinson', pw_shell='/bin/bash')euid: 501gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', 'panopto_upload'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', 'panopto_upload'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '/Users/hilaryrobinson'appdata: '/Users/hilaryrobinson/.dropbox/instance2'real_path='/Users/hilaryrobinson/.dropbox/instance2'mode=0o40700 uid=501 gid=20parent mode=0o40700 uid=501 gid=20dropbox_path: '/Users/hilaryrobinson/Library/CloudStorage/Dropbox'real_path='/Users/hilaryrobinson/Library/CloudStorage/Dropbox'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=501 gid=20parent mode=0o40755 uid=501 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/qh/l38mmymn5t1dqy6sqblqh1nh0000gn/T'real_path='/private/var/folders/qh/l38mmymn5t1dqy6sqblqh1nh0000gn/T'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20Traceback (most recent call last):File "dropbox/client/main.pyc", line 816, in wrapperFile "dropbox/client/main.pyc", line 6302, in finish_dropbox_bootFile "dropbox/client/message_queue.pyc", line 306, in _wrappedFile "dropbox/client/main.pyc", line 5844, in _init_components_for_accountFile "dropbox/client/main.pyc", line 5768, in create_sync_engineFile "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engineFile "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 245, in __init__File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 322, in __init__File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callbackFile "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 473, in _update_feature_configsFile "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRulesFile "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: None
- Jay
Thanks for the info, I believe an advanced re-installation, as was recommended earlier in the thread, would assist on this matter.
OK: I think it's fixed! however, the instructions on your site and the actuality on my machine were different at a couple of points; and after I had finished, it asked me to download the latest version of dropbox...!!!??? I ignored that, closed it, as the link you gave me said it was for the latest version. Before I started I got some advice from a technician at work about the 'terminal' app and how to use it, as I'd never used it before.
So, thanks; but PLEASE don't assume that even people who have used Macs for 25 years understand technical terms. The instructions can be bewildering and, frankly, scary.
And... it is NOT working!!!!
Jay Emmet I followed those instructions and it seemed fine last night. But this morning it has the same fault. the message is:
bn.BUILD_KEY: Dropboxbn.VERSION: 167.4.4719bn.constants.WINDOWS_SHELL_EXT_VERSION: 60bn.is_frozen: Truemachine_id: 04395d02-4b62-5231-ae6b-4f5472bfb4e3pid: 588ppid: 1uid: 501user_info: pwd.struct_passwd(pw_name='hilaryrobinson', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Hilary Robinson', pw_dir='/Users/hilaryrobinson', pw_shell='/bin/bash')effective_user_info: pwd.struct_passwd(pw_name='hilaryrobinson', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Hilary Robinson', pw_dir='/Users/hilaryrobinson', pw_shell='/bin/bash')euid: 501gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', 'panopto_upload'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', 'panopto_upload'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '/Users/hilaryrobinson'appdata: '/Users/hilaryrobinson/.dropbox/instance1'real_path='/Users/hilaryrobinson/.dropbox/instance1'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20dropbox_path: '/Users/hilaryrobinson/Library/CloudStorage/Dropbox'real_path='/Users/hilaryrobinson/Library/CloudStorage/Dropbox'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=501 gid=20parent mode=0o40755 uid=501 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/qh/l38mmymn5t1dqy6sqblqh1nh0000gn/T'real_path='/private/var/folders/qh/l38mmymn5t1dqy6sqblqh1nh0000gn/T'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20Traceback (most recent call last):File "dropbox/client/main.pyc", line 816, in wrapperFile "dropbox/client/main.pyc", line 6302, in finish_dropbox_bootFile "dropbox/client/message_queue.pyc", line 306, in _wrappedFile "dropbox/client/main.pyc", line 5844, in _init_components_for_accountFile "dropbox/client/main.pyc", line 5768, in create_sync_engineFile "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engineFile "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 245, in __init__File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 322, in __init__File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callbackFile "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 473, in _update_feature_configsFile "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRulesFile "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: None
