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Forum Discussion

cheng_guanwen's avatar
cheng_guanwen
Explorer | Level 3
11 months ago

The update button on the webpage is gray

The update button on the DropBox webpage is grayed out and cannot be clicked. It shows that I do not have permission to upload files. My account is a business account and I am the administrator of th...
dropbox business
Permissions
Sync
upload
Web
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey cheng_guanwen, thanks for reaching out to us.

 

From the screenshots, it looks like you don't have edit permissions on this folder.

 

If you go to the Content tab in your admin console, do you see that you have access to it?

 

Let me know what you find.

cheng_guanwen's avatar
cheng_guanwen
Explorer | Level 3
11 months ago

I checked and found that I have access to the team space folder.

Is that why I chose the root directory for the entire team space?

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Would you mind clarifying what you mean about choosing the root directory for the entire team space, cheng_guanwen?

    • cheng_guanwen's avatar
      cheng_guanwen
      Explorer | Level 3
      11 months ago

      Our project was originally able to upload files in the team root directory, but the root directory of this account cannot be uploaded. I want to know what settings have caused this situation.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        You should be able to find the setting for the top level management in your admin console here.

         

        Do you see that it's different to what it used to be?

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