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Ron Hummel's avatar
Ron Hummel
Helpful | Level 5
2 years ago

The DELETE button is greyed out

Am trying to delete an entire folder's worth of songs I don't want, but the DELETE button is greyed out on all of them. I am the administrator of that dropbox.  Help?

Delete
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  • Ron Hummel's avatar
    Ron Hummel
    2 years ago

    I just figured out out...had to first "unshare" the files, and then I was able to delete them.  Thanks anyway Megan!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey there, Ron Hummel, let's jump right into this! 

     

    Is it safe to assume that you're trying to delete content, using our website? 

     

    Have you tried a different browser altogether, or an incognito tab on your current one? Also, is there a chance of that folder being a shared one?

     

    Keep me posted, and we'll take it from there!

    • Ron Hummel's avatar
      Ron Hummel
      Helpful | Level 5
      2 years ago

      I just figured out out...had to first "unshare" the files, and then I was able to delete them.  Thanks anyway Megan!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        No problem Ron Hummel!

         

        Glad to know everything is back on track! ðŸ˜Ž

    • Ron Hummel's avatar
      Ron Hummel
      Helpful | Level 5
      2 years ago

      I was able to figure this out and get the DELETE button to revert back to functioning. Thanks-

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