We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Ron Hummel's avatar
Ron Hummel
Helpful | Level 5
2 years ago

The DELETE button is greyed out

Am trying to delete an entire folder's worth of songs I don't want, but the DELETE button is greyed out on all of them. I am the administrator of that dropbox.  Help?
Delete
Web
  • Ron Hummel's avatar
    Ron Hummel
    2 years ago

    I just figured out out...had to first "unshare" the files, and then I was able to delete them.  Thanks anyway Megan!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there, Ron Hummel, let's jump right into this! 

 

Is it safe to assume that you're trying to delete content, using our website? 

 

Have you tried a different browser altogether, or an incognito tab on your current one? Also, is there a chance of that folder being a shared one?

 

Keep me posted, and we'll take it from there!

Ron Hummel's avatar
Ron Hummel
Helpful | Level 5
2 years ago

I just figured out out...had to first "unshare" the files, and then I was able to delete them.  Thanks anyway Megan!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    No problem Ron Hummel!

     

    Glad to know everything is back on track! 😎

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!