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Forum Discussion
Upload button does not work (Web).
Upload button does not react after clicking on it. Could you help please?
Hi Everybody,
A fix has been implemented. If you're still experiencing an inability to upload, reply here and I'll pass that info on.
Thanks,
Ben
Using Firefox, I find now that I am unable to upload files to Dropbox from my laptop - changing the browser to Edge and Chrome doesn't fix it. When I click on Upload/Files, the file browser just doesn't appear. Any clues, anyone?
- Jay
Dropbox Staff
Hi ricf, thanks for bringing this to our attention.
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
Keep me posted!
- Thanks, Jay. Not sure about a lot of that, but I use ESET virus protection - I’ve had this laptop for a couple of months, and uploading was fine until yesterday. And I note that if copy the link where the little chain icon is into another tab of Firefox, the uploading function of Dropbox works fine. As it still does on my old laptop which is the same as the new one in terms of virus protection. It’s all very strange!
BenDBXCommunity Manager
Hi Everybody,
Thanks so much for reporting this. I've reported it to our engineering team, who is working on a fix. We will let you know when we have more information to share.
Thanks,
Ben
I have noticed that that if you hit this button and then go to the folder you want the glitch doesnt happen.
Thank you - yes, this works!
- Megan
Hey Annie P, I hope you're doing well!
It sounds like your browser isn't able to process the upload button for some reason. Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Those are the first steps in troubleshooting any possible browser issue.
Let me know of any updates!
Same thing happening to me. Started yesterday. I am using Chrome. I could get around the problem yesterday by leaving the folder and coming back to it and it would let me upload but today that is not working.
Thank you Megan for replying. I try to use a different browser like Edge, the file selection window shows 2mins later after clicking on the button.
- Walter
Hey Annie P - sorry to jump in here, but does this persists on an incognito window or a browser with no extensions or plugins running as well?
Did you reboot your computer since you first noticed this by the way?If you have any antivirus or firewall running, you can also temporarily disable them.
Keep us posted anyhow!
Also having this issue; drag and drop uploading is still working fine, and the upload button will work if the page is refreshed.
Chrome browser. Working through the common browser troubleshooting steps now.
- Megan
Hey guys, thanks for bringing this up!
Let me know if you notice this only when using Chrome, or on a different browser too.
Using the steps I provided above, might also help us isolate the issue.
Thanks a bunch!
Upload button does not work for me or by boss.. tried 3 different browsers and none of them worked. I emailed for help with a ticket and even though they emailed me back none of the suggestions are working. For now I am dragging the items in.
- Megan
Hi jh24, sorry to hear about that!
Would you mind sending over the ticket number reference, in order for me to locate it on our system?
Our status page doesn't report some issue, that's why I'm asking.
