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Ccseven's avatar
Ccseven
Helpful | Level 5
2 years ago

The syncing is disabled due to an error

My dropbox app on Mac(MacOS Ventura 13.4.1) cannot sync any file; I tried the following solutions:

1. Restart the Mac, cannot work;

2. Uninstall the Dropbox and install the latest version, cannot work;

3. Quit the Dropbox, cannot work.

It just showed on the Finder(Dropbox):"syncing is disabled due to an error".

 

I don't know what else I can do to fix it. 

 

Can anyone help with it?

Thanks!

Desktop
Mac
Sync
  • Ccseven's avatar
    Ccseven
    2 years ago

    Hi Walter,

    Thanks for your reply; I tried it today again, downloaded the new dropbox desktop app, now it works....

     

    It is wired, but finally fixed!

    Thanks!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there Ccseven, sorry to hear about your syncing issue and thanks for all the information you provided.

     

    Can you please send us a screenshot of the exact error you're getting so that we can have a visual too?

     

    Also, what's the status and version of the Dropbox desktop app as shown in your menu bar?

     

    Keep us posted!

    • Ccseven's avatar
      Ccseven
      Helpful | Level 5
      2 years ago

      Hi Walter,

      Thanks for your reply; I tried it today again, downloaded the new dropbox desktop app, now it works....

       

      It is wired, but finally fixed!

      Thanks!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Glad to hear it's sorted now and thanks for the update too Ccseven 

         

        See you around the Community and take care!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the nudge Ccseven 

     

    Could you try the offline installer from this page and let me know how it goes?

     

    If you end up with an error, please send us a screenshot so that we can have a visual too. 

    • Ccseven's avatar
      Ccseven
      Helpful | Level 5
      2 years ago

       

      Hi,

       

      Everytime I download the new app, it runs normally, but after few days, the error happens again. Same this time. I will wait and see what will happen in the following days.

      • Ccseven's avatar
        Ccseven
        Helpful | Level 5
        2 years ago

        Hi,

         

        This issue happen, I am now trying to download again,,,

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