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Forum Discussion

Ccseven's avatar
Ccseven
Helpful | Level 5
2 years ago

The syncing is disabled due to an error

My dropbox app on Mac(MacOS Ventura 13.4.1) cannot sync any file; I tried the following solutions: 1. Restart the Mac, cannot work; 2. Uninstall the Dropbox and install the latest version, cannot w...
Desktop
Mac
Sync
  • Ccseven's avatar
    Ccseven
    2 years ago

    Hi Walter,

    Thanks for your reply; I tried it today again, downloaded the new dropbox desktop app, now it works....

     

    It is wired, but finally fixed!

    Thanks!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there Ccseven, sorry to hear about your syncing issue and thanks for all the information you provided.

 

Can you please send us a screenshot of the exact error you're getting so that we can have a visual too?

 

Also, what's the status and version of the Dropbox desktop app as shown in your menu bar?

 

Keep us posted!

  • Ccseven's avatar
    Ccseven
    Helpful | Level 5
    2 years ago

    Hi Walter,

    Thanks for your reply; I tried it today again, downloaded the new dropbox desktop app, now it works....

     

    It is wired, but finally fixed!

    Thanks!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Glad to hear it's sorted now and thanks for the update too Ccseven 

       

      See you around the Community and take care!

      • Ccseven's avatar
        Ccseven
        Helpful | Level 5
        2 years ago

        it is weird, it happened again and I cannot download and install the new dropbox app....

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