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Ccseven's avatar
Ccseven
Helpful | Level 5
2 years ago

The syncing is disabled due to an error

My dropbox app on Mac(MacOS Ventura 13.4.1) cannot sync any file; I tried the following solutions: 1. Restart the Mac, cannot work; 2. Uninstall the Dropbox and install the latest version, cannot w...
Desktop
Mac
Sync
  • Ccseven's avatar
    Ccseven
    2 years ago

    Hi Walter,

    Thanks for your reply; I tried it today again, downloaded the new dropbox desktop app, now it works....

     

    It is wired, but finally fixed!

    Thanks!

Ccseven's avatar
Ccseven
Helpful | Level 5

 

Hi,

 

Everytime I download the new app, it runs normally, but after few days, the error happens again. Same this time. I will wait and see what will happen in the following days.

Ccseven's avatar
Ccseven
Helpful | Level 5
2 years ago

Hi,

 

This issue happen, I am now trying to download again,,,

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the nudge Ccseven 

     

    If you're still experiencing this, could you send us a screenshot of the error you get so that we can have a visual too?

    • Ccseven's avatar
      Ccseven
      Helpful | Level 5
      2 years ago

      Hi,

       

      I re-download the app, and set most of the folder online only, now the same error is not showing again (at least currently...)

      The screenshot is same as I shared before, hopefully it would not exist again..

       

      Thanks!

      • abskani's avatar
        abskani
        New member | Level 2
        11 months ago

        I am having this issue as well. I've uninstalled and reinstalled the app, was able to force it to resync by marking for offline availablility on each folder then each file individually (wouldn't process when selected as a group and wouldn't inherit folder settings). No option to sync manually, no indication what the error is or how to resolve it, just a half grey message saying basically "Sorry, our product doesn't work," followed by "care to upgrade?" in the app.

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