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Ccseven's avatar
Ccseven
Helpful | Level 5
2 years ago

The syncing is disabled due to an error

My dropbox app on Mac(MacOS Ventura 13.4.1) cannot sync any file; I tried the following solutions: 1. Restart the Mac, cannot work; 2. Uninstall the Dropbox and install the latest version, cannot w...
Desktop
Mac
Sync
  • Ccseven's avatar
    Ccseven
    2 years ago

    Hi Walter,

    Thanks for your reply; I tried it today again, downloaded the new dropbox desktop app, now it works....

     

    It is wired, but finally fixed!

    Thanks!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the nudge Ccseven 

 

Could you try the offline installer from this page and let me know how it goes?

 

If you end up with an error, please send us a screenshot so that we can have a visual too. 

  • Ccseven's avatar
    Ccseven
    Helpful | Level 5
    2 years ago

     

    Hi,

     

    Everytime I download the new app, it runs normally, but after few days, the error happens again. Same this time. I will wait and see what will happen in the following days.

    • Ccseven's avatar
      Ccseven
      Helpful | Level 5
      2 years ago

      Hi,

       

      This issue happen, I am now trying to download again,,,

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the nudge Ccseven 

         

        If you're still experiencing this, could you send us a screenshot of the error you get so that we can have a visual too?

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