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PCBoB's avatar
PCBoB
Explorer | Level 3
17 days ago

No option to save the updated version of file when using the Dropbox badge

Hi. Got a weird issue where the Dropbox badge shows all states (other person editing, we'll let you know when they've finished etc) EXCEPT offering to download the new version after the other user ha...
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PCBoB's avatar
PCBoB
Explorer | Level 3

Thanks for picking this up. One PC is Windows 11, and one is Windows 10. Both Dropbox apps are 211.4.6008 (both Dropbox systems upgraded, uninstalled & reinstalled several times to try to fix this - always the same). Only other "clue" I can offer is that I sometimes also see briefly Dropbox attempting & failing sync with brief flash of sync issue as "can't sync file because open in Word", starting sync again, failing, etc etc......

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
17 days ago

I see, thanks for the additional information  PCBoB 

 

Could you have a look at your events page and the version history of the files to see what might be happening? 

  • PCBoB's avatar
    PCBoB
    Explorer | Level 3
    16 days ago

    Nothing seems wrong in Events or Version History. A little more info this morning though - both Dropbox apps updated themselves to 212.3.5649, but situation remains same. I have now noticed that the problem seems definitely on the PC which has NOT edited. The Dropbox app continually tries to download the new file, fails, tries again, fails... while badge has returned ito normal-nobody-else-viewing state

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      16 days ago

      Hey PCBoB! Hope you don’t mind me chime in. 

       

      So, is it safe to assume the issue persists only one of your two computers? If yes, is it the Win10 or Win11 device?

       

      When the Dropbox app doesn’t attempt to sync any updates via Badge, is it up to date?

       

      Let me know if I’ve misunderstood something.

      • PCBoB's avatar
        PCBoB
        Explorer | Level 3
        16 days ago

        No, issue is symmetric - whichever I edit on, the OTHER badge tells me that someone else is editing, and when I finish editing (close Word & save) on the first PC, badge returns to normal. App on that second machine is continuously downloading, flashes sync isuue, downloads again etc all without the open file in Word changing. When I close file on that second machine (no save) and reopen, then changes are there.

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