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averagemario's avatar
averagemario
Explorer | Level 3
2 years ago

How do I unblock my account from sharing

When I try to share a file I see this message

 

"We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement."

 

I am not sure what policy I violated as my usage is pretty standard. I upload some personal files to my account throughout the month and I share some  of the files for view with my accountant once every month.

 

I am on the way to become a paid customer. I need to figure out what is causing this problem. Otherwise, I will have to switch to using Google drive but I prefer not to do the migration unless I absolutely have to.

 

Can someone please help?

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi averagemario, thanks for bringing this to our attention.

     

    In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

     

    This will help me to assist further!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey averagemario, thanks for your cooperation.

         

        I just followed up via email so please have a look at your inbox and we'll take it from there. 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey WilliamBorges, sorry to hear about this.

         

        It sounds like your shared links may have been banned. How long have you been facing this issue?

         

        Did you receive an email from Dropbox informing you about this?

  • shindleria235's avatar
    shindleria235
    New member | Level 2
    2 years ago

    I'm having the same issue as OP:
    "Can’t share file

    We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement."
    I have no idea what file(s) this would be, and don't know that I've received any email notification specific to this issue. I'd happily remove any violating content to have sharing restored.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey shindleria235 - sorry to hear about this. 

       

      Would it be OK if we reached out via email to have a further look internally? 

      • shindleria235's avatar
        shindleria235
        New member | Level 2
        2 years ago

        Walter - thanks for the quick response, yes that would be great.

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