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FAQ
340 TopicsWhy has my sharing been interrupted on my account?
I am getting the following message when I try to share a specific folder Can’t share file Error in call to API function /2/sharing/create_shared_link_with_settings: We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this. I have not received an email regarding this about it. I don't believe that any files in the folder contain malware and don't have any information about how to resolve the issue. What to do?203Views0likes4CommentsHow can I take ownership of shared files?
I'm taking over a role and the person who is handing over to me has all of the files on their dropbox which we have shared. they want to delete the files off their drop box. How do i take ownership of those files onto my drop box?Solved104Views0likes2CommentsI can't share any files on my account, why?
Hi Dropbox Community, I’m reaching out as a long-time Dropbox user of over 10 years, and I’m currently in a tough situation. Yesterday, I received a message saying, "We’ve interrupted your sharing activity because your files might contain phishing content," - I cannot share ANY folders or files and this is really going to impact my small business. I rely heavily on Dropbox to share essential documents like PDFs, Word files, and Excel spreadsheets with my clients DAILY. This interruption has left me unable to collaborate, and it will undoubtedly cause many embarrassing moments. I’m worried it will make me look unreliable to my clients, which is definitely not the impression I want to give. The potential effect on my business and income is quite concerning. I appreciate all of Dropbox's security measures, but I’m reaching out to see if anyone here has faced a similar issue or has advice on how to resolve this quickly. Restoring my file-sharing capabilities is critical for my operations. Thank you for any help or insights you can provide!152Views0likes1CommentWhat is the best way to sync large files efficiently across devices in Dropbox?
What’s the best way to sync large files across multiple devices in Dropbox without running into storage limits or slow upload speeds? Are there specific settings or features that can help optimize this process?Solved422Views0likes2CommentsQR CODE DIRECT LINKS....
QR CODES! Hi there - - wondering if there will be a way to easily create and direct with a qrcode into a dropbox folder? I am creating multiple promo and other videos - and will be using QR codes for events, etc - and prefer to keep everything in dropbox - the other options require giving the materials shared to another source, etc - - so it would be great!!! thanks!Solved20KViews1like13CommentsHow do I keep the contents of a shared folder when I'm removed from the folder?
Good Afternoon, How do i keep a folder that is being unshared with me? I do not see a checkmark or option anywhere that says keep folder when unshare. Also the person who is unsharing the folder with me does not have the option to let me keep the folder. Any tips?267Views0likes5CommentsIssues with shared folder access and quota usage on Dropbox Basic plan
Hello, I’m currently on Dropbox Basic (Free) with a total of 8.5 GB of storage. I use Dropbox primarily for my business and recently set up a shared folder specifically for our social media manager, who has edit access. Her role involves uploading, downloading, and managing digital content for our marketing efforts, and I gave her Can Edit permissions, expecting that she could fully collaborate within this folder without needing her own storage space. However, we’re encountering issues. She’s been getting messages suggesting that she needs to upgrade her account to access the folder fully. Initially, she received an error stating that “access through the links requires an upgrade.” She temporarily upgraded to a 30-day free trial, which resolved the access issue, but ideally, we’d like to keep both our accounts on the Basic plan. My understanding was that as long as I have enough space on my account, any content shared within this folder would be covered by my storage capacity, not requiring her to have additional storage on her end. Questions: 1.Is there a way to allow her to upload, download, and edit files without her needing additional storage or an upgraded account? 2.Are there specific sharing settings I should adjust so she can manage files within my storage limits? 3.Would sharing a link instead of an “invite to edit” resolve these storage-related prompts, or does it limit collaboration capabilities? Thank you for any insights on how I might be able to set this up efficiently on a Dropbox Basic plan!Solved539Views0likes1CommentHow can I share folders with people outside my team?
My work has a Dropbpx business account, and I am admin. I want to create a shared folder within our DB-account to share with external collaborators. And I want to give some of them the persmission to add further (external) people. Somehow I can´t seem to make this happen. Any pointers?416Views0likes7Comments