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Forum Discussion

averagemario's avatar
averagemario
Explorer | Level 3
2 years ago

How do I unblock my account from sharing

When I try to share a file I see this message   "We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Servic...
FAQ
Share
Shared Links
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi averagemario, thanks for bringing this to our attention.

 

In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

 

This will help me to assist further!

WilliamBorges's avatar
WilliamBorges
Explorer | Level 4
2 years ago

Hello, I am experiencing the same problem as the user who created this post. Could you please help me as well 
[removed per the Community's Guidelines]

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey WilliamBorges, sorry to hear about this.

     

    It sounds like your shared links may have been banned. How long have you been facing this issue?

     

    Did you receive an email from Dropbox informing you about this?

    • WilliamBorges's avatar
      WilliamBorges
      Explorer | Level 4
      2 years ago

      Hello, yesterday morning, I noticed the start of this issue. I haven't received any emails regarding this matter. However, I did send an email to Dropbox support, but I still haven't received a response. I want to thank you for your remarkable responsiveness.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi WilliamBorges, do you have a ticket number reference, in order for me to locate it on our system? 

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