Forum Discussion

Helpful | Level 6

5 months ago

Dropbox transfer thumbnail no longer shows on WhatsApp

hello now when send on whatsapp link dropbox transfer thumbnail not working this old screenshot and this now I really need you back to old one

aammash
5 months ago
I was sending a link now and found that the problem was solved
thanks dropbox you are the best

Dropbox Staff

Welcome back to our Community, aammash!

Which Dropbox platform are you using to generate your transfers? If you’re using the website or the mobile app, have you cleared their cache?

If yes, have you also cleared WhatsApp’s cache?

Do you use any other third-party apps for generating similar links? If yes, is the thumbnail not working only with Dropbox?

Let me know.

Helpful | Level 6

5 months ago

generate from mac desktop app

and its same way and same share app (whatsapp) every step is same and I use it daily so its important

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