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Forum Discussion
Dropbox transfer thumbnail no longer shows on WhatsApp
hello now when send on whatsapp link dropbox transfer thumbnail not working
this old screenshot
and this now
I really need you back to old one
I was sending a link now and found that the problem was solved
thanks dropbox you are the best
Nancy
Dropbox Staff
Dropbox StaffWelcome back to our Community, aammash!
Which Dropbox platform are you using to generate your transfers? If you’re using the website or the mobile app, have you cleared their cache?
If yes, have you also cleared WhatsApp’s cache?
Do you use any other third-party apps for generating similar links? If yes, is the thumbnail not working only with Dropbox?
Let me know.
generate from mac desktop app
and its same way and same share app (whatsapp) every step is same and I use it daily so its important
BenDBXCommunity Manager
Thanks for confirming this is fixed for you aammash. For any other users, please let us know if previews are not showing and I'll make sure that it's passed on for investigation.
Ben
- I am not about to get my image thumbnail when I share via whatsapp also. This happen to me just today, 22 Aug 2024
- Hannah
Hey @Adrian L.5, have you tried copying the link and pasting it to WhatsApp, to see if the thumbnail appears, like the user mentioned above?
Yes, only dropbox is not working well to show the preview thumbnail image, other apps are working fine sending their url link within whatsapp. When is dropbox going to address this issue, I been having this problem since 21 Aug 24.
- Hannah
Apologies for the delay here, Adrian L.5.
Thanks for providing all this info; our team is actively working on this at the moment.
You'll be updated, once we have more info.
Which Dropbox platform are you using to generate your transfers? If you’re using the website or the mobile app, have you cleared their cache?
If yes, have you also cleared WhatsApp’s cache?
Do you use any other third-party apps for generating similar links? If yes, is the thumbnail not working only with Dropbox?
Let me know.
If Dropbox link previews or thumbnails aren’t displaying correctly—especially in WhatsApp—it might help to first determine if this issue happens across all platforms, like the Dropbox website or mobile app. Clearing the cache on the platform you're using, as well as in WhatsApp, often resolves preview issues by refreshing stored data. If you also use other cloud services, try sharing a similar link from those to see if the problem is unique to Dropbox. If it’s specific to Dropbox, reinstalling or updating the app could help, and contacting Dropbox Support may provide additional troubleshooting options.
