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TGD-Inc's avatar
TGD-Inc
Helpful | Level 6
5 months ago

Desktop App is not opening or running - files from 3rd party app are not syncing

5 Months ago I downloaded the desktop app for my PC. It downloaded and has never actually opened when I tried. I see Dropbox in the files and can open some files that way, but I need the files I sy...
Desktop
Sync
Third Party Integrations
  • TGD-Inc's avatar
    TGD-Inc
    4 months ago

    DBoxTips JACKPOT!

     

    I removed the ending punctuation from the file name in Dropbox Web and everything synced right away. I'm so relived.

    Now to make sure it continues to sync to file explorer.

    Thank you very much! I'll pop back and confirm resolution in a couple days just to be sure it sticks.

Mark's avatar
Mark
Icon for Super User II rankSuper User II

You've not actually said why it isnt working -whats the error messages etc.?

 

For the ones from the third party website are they appearing online at www.dropbox.com/home ? If not THATS the issue not the software. 

TGD-Inc's avatar
TGD-Inc
Helpful | Level 6
5 months ago

Thanks Mark,

 

There is no error message. I click it & nothing happens... at all.

The 3rd party files are added every day & accessible at dropbox.com as well as the drobox app on my phone. I created a folder that I use and that updated in the app & on web. It is reflected in the files as well. When I add files tot he website they are reflected on the desktop and vice versa. In the "apps folder on the website I can see the daily files, on the desktop app when I open the apps folder I get a "desktop.ini file that opens to info in notepad.

 

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