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Forum Discussion
Dropbox Paper document lose formatting on Android
For the last couple of weeks the Paper app on Android has been acting up, I have several documents with formatting, mainly bullet list and pictures, when I tried to edit a document already in Paper I lose all of the formatting and even the pictures, I had to go to the desktop version an roll back to a previous version of the document, I can not edit or create new documents with formatting, my android version has been working good for years and all of the sudden I have this issue that is really inconvenient because I really need to use my phone or tablet to work on my documents, I'm not in front of my laptop all day.
I already uninstalled the Paper and the Dropbox apps a couple of times and reinstalled with no luck.
Any ideas of what might be the problem?
- I changed default keyboard from Samsung to gboard which resolved the issue outright. Really interesting on a Samsung device? So what is the default keyboard & why is it apparently bound so much with Google?
I had the exact same issue, and I found this thread where users had the exact same problem. After seeing some of the replies, it looked like no solution had been found so I gave up reading on. Weeks later and still frustrated with not being able to use Paper from my phone, I revisited the thread and this time read all the way to the very end (you have to click through a few pages), where I finally saw a solution: change the keyboard setting to Gboard. I just wanted to add a reply here noting that it would be useful if Dropbox could structure these forums such that solutions could be highlighted and noted on the front page. This would make it easier to find and resolve and help prevent users like me potentially giving up on the solution if we don't want to wade through long threads.
- Walter
Dropbox Staff
Hey JGHouston, sorry to hear you're having issues with this.
Could you please clarify if you've noticed this happen with a specific Paper doc of yours or is it affecting all of your docs?
Did you try clearing the app's cache at all lately?
Any additional information will be more than welcome!It affects all documents already in my DROPBOX and even creating new documents, I uninstall both apps PAPER and BROPBOX, even that I just have issues with PAPER app.
See attached screenshots, the first one is the existing document, the second one is when I tried to edit it on my phone I automatically lose all formatting.
I received this from Dropbox in email. I've completed the screen recording and sent to them and indicated you were having same issue, but wanted to share with you to perhaps do this as well.
Aiden, Feb 22, 2022, 10:18 PM PST:
Hi,
Thanks for trying that, and letting me know it didn't work!
Are we able to get a screen recording showing the issue as it happens?
I can then bring this to our engineering teams.
Record your phone screen:- Swipe down twice from the top of your screen.
- Tap Screen record
.- You might need to swipe right to find it.
- If it's not there, tap Edit
and drag Screen record
to your Quick Settings.
- Choose what you want to record and tap Start. The recording begins after the countdown.
- To stop recording, swipe down from the top of the screen and tap the Screen recorder notification
.
Find screen recordings:- Open your phone's Photos app
. - Tap Library
Movies.
You should then be able to attach the recording to an email reply.
If you upload it to Dropbox.com, you can share a link to the recording in your reply, so long as it's set to be visible to everyone.
Looking forward to your reply.
Regards,
Aiden
- Hi Walter, I posted some screenshots about the issue, have you been able to find out was going on, please advise, like I mentioned before issue started about 4 weeks ago, my existing documents lose all formatting like bullet list and pictures when I try to edit it on Android phone PAPER app I had to roll back to a previous version on my desktop, so far I haven't been able to edit any of my documents on my Android phone and the ability to use my mobile is the main reason why I use PAPER and DROPBOX.
About a month ago, my Dropbox stopped allowing me to format, by inserting paragraph breaks. i.e. addresses - select return after the first one to go to the second one and it jumps clear to the bottom of the file and scrunches everything back together again. I have been using Dropbox for over a year now without these problems, so I'm guessing it was after an update they completed. ALL of my documents/files/folders are this way. I've uninstalled and reinstalled to no avail.
I believe we are having the same issue and sounds like it started about the same time as mine! Were you able to get yours resolved?
- WalterHey LuciLouWho, sorry to hear you're also having issues with this.
Could you please share some additional information and/or screenshots so that we can assist further?- How can I attach acreen shots?
- no solution to my issue yet, I did uninstall the PAPER app a couple of times I even uninstalled the DROPBOX app with no luck.
I am having the EXACT same issue Dropbox, please fix! Thank you!
