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Forum Discussion

JGHouston's avatar
JGHouston
Helpful | Level 7
3 years ago

Dropbox Paper document lose formatting on Android

For the last couple of weeks the Paper app on Android has been acting up, I have several documents with formatting, mainly bullet list and pictures, when I tried to edit a document already in Paper I...
Android
Dropbox Paper
Edit
Mobile
  • mahobbo 's avatar
    mahobbo
    2 years ago
    I changed default keyboard from Samsung to gboard which resolved the issue outright. Really interesting on a Samsung device? So what is the default keyboard & why is it apparently bound so much with Google?
LuciLouWho's avatar
LuciLouWho
Helpful | Level 6
3 years ago

I believe we are having the same issue and sounds like it started about the same time as mine!  Were you able to get yours resolved?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hey LuciLouWho, sorry to hear you're also having issues with this.

    Could you please share some additional information and/or screenshots so that we can assist further? 
    • LuciLouWho's avatar
      LuciLouWho
      Helpful | Level 6
      3 years ago
      How can I attach acreen shots?
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Hi LuciLouWho, in the reply box, there should a camera icon which would allow you to upload screenshots there to the forum.
  • JGHouston's avatar
    JGHouston
    Helpful | Level 7
    3 years ago

    LuciLouWho  

    no solution to my issue yet, I did uninstall the PAPER app a couple of times I even uninstalled the DROPBOX app with no luck.
    • LuciLouWho's avatar
      LuciLouWho
      Helpful | Level 6
      3 years ago

      I am having the EXACT same issue Dropbox, please fix!  Thank you!

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