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Forum Discussion
Dropbox Paper document lose formatting on Android
For the last couple of weeks the Paper app on Android has been acting up, I have several documents with formatting, mainly bullet list and pictures, when I tried to edit a document already in Paper I...
- I changed default keyboard from Samsung to gboard which resolved the issue outright. Really interesting on a Samsung device? So what is the default keyboard & why is it apparently bound so much with Google?
Walter
Dropbox Staff
Dropbox StaffHey JGHouston, sorry to hear you're having issues with this.
Could you please clarify if you've noticed this happen with a specific Paper doc of yours or is it affecting all of your docs?
Did you try clearing the app's cache at all lately?
Any additional information will be more than welcome!
Could you please clarify if you've noticed this happen with a specific Paper doc of yours or is it affecting all of your docs?
Did you try clearing the app's cache at all lately?
Any additional information will be more than welcome!
It affects all documents already in my DROPBOX and even creating new documents, I uninstall both apps PAPER and BROPBOX, even that I just have issues with PAPER app.
See attached screenshots, the first one is the existing document, the second one is when I tried to edit it on my phone I automatically lose all formatting.
I received this from Dropbox in email. I've completed the screen recording and sent to them and indicated you were having same issue, but wanted to share with you to perhaps do this as well.
Aiden, Feb 22, 2022, 10:18 PM PST:
Hi,
Thanks for trying that, and letting me know it didn't work!
Are we able to get a screen recording showing the issue as it happens?
I can then bring this to our engineering teams.
Record your phone screen:- Swipe down twice from the top of your screen.
- Tap Screen record
.- You might need to swipe right to find it.
- If it's not there, tap Edit
and drag Screen record
to your Quick Settings.
- Choose what you want to record and tap Start. The recording begins after the countdown.
- To stop recording, swipe down from the top of the screen and tap the Screen recorder notification
.
Find screen recordings:- Open your phone's Photos app
. - Tap Library
Movies.
You should then be able to attach the recording to an email reply.
If you upload it to Dropbox.com, you can share a link to the recording in your reply, so long as it's set to be visible to everyone.
Looking forward to your reply.
Regards,
Aiden- Hi LuciLouWho, was the issue fixed for you? I haven't had any luck, still can't edit my existing documents or create new ones with bullet list of pictures. I did a screen recording like you mentioned showing the issue, but I can't submit it on this conversation using my phone. To upload pictures or videos I need to do it on my laptop, please let me know if you have better luck.
- Hi Walter, I posted some screenshots about the issue, have you been able to find out was going on, please advise, like I mentioned before issue started about 4 weeks ago, my existing documents lose all formatting like bullet list and pictures when I try to edit it on Android phone PAPER app I had to roll back to a previous version on my desktop, so far I haven't been able to edit any of my documents on my Android phone and the ability to use my mobile is the main reason why I use PAPER and DROPBOX.
- Walter I haven't heard anything on what the issue is or when will it be fixed, please update, I really need to keep working on my documents on the PAPER app.
- MeganHey everyone, I hope you're doing well!
Our team is aware of this, and they're actively looking into this situation. If you have any open tickets, we will follow up with you there once everything is solved.
I'll make sure to also keep this thread posted.
If you need anything else in the meantime, let me know.
