We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

nicwg's avatar
nicwg
Explorer | Level 4
2 years ago

Dropbox file format...work with legacy versions or not?

I haven't installed the latest version of Dropbox because I can't get a proper answer on whether if I do so the new format will not sync with older formats on old computers.

It shouldn't be that difficult to respond to this question. And indeed from other posts the truth is that others are being caught out where the sync is to an older computer.

Anybody actually know the truth?

 

Thanks in advance.

  • nicwg wrote:

    I think the answer appears to be don't upgrade on your newer computer or I'll lose the sync.


    That's not what the article states. If you update the newer computer, both of your computers will still sync. Nothing changes in that regard.

     

    My old computer can't be upgraded. It seemed a simple question: will I no longer be able to sync with my old computer running an older version of Dropbox ...

    I think the important thing for you to remember is that if you're older computer cannot be upgraded to a more recent version of the operating system, eventually the Dropbox application will stop working completely. Older versions of the Dropbox application eventually reach a point where they're not able to connect anymore.

     

    For example, the current minimum requirement for Dropbox on a Mac is macOS 10.12 Sierra. If your computer can't run on 10.12 or newer, then eventually Dropbox will simply stop working.

     

    Just something to keep in mind for the future.

     

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi nicwg, thanks for messaging the Community.

     

    Could you clarify what you mean by the file format?

     

    Are you referring to the new location of the Dropbox folder on Mac OS devices?

     

    This will help me to assist further!

    • nicwg's avatar
      nicwg
      Explorer | Level 4

      It's not that difficult a question to answer.  Dropbox has said they are now using a new structure (formar?). I just want to know whether an old computer using a previous version of Dropbox can still sync to the latest version with all it's changes. The answer should be a simple yes or no!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        File format refers to a change in the file itself, however, it sounds like you're referring to the location change on Mac OS devices

         

        The Dropbox desktop application will still be able to sync normally with devices using the old location, or if they're using Windows or other devices in general.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!