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Forum Discussion
Printing/Downloading a PDF from DropBox
I work in the IT department in a county office building. We have public users that incounter errors when trying to download/print PDFs from dropbox. The errors are different between Chrome and IE. ...
Daphne
Dropbox Staff
Dropbox StaffHey Charleston County, I hope you're well today!
Can you clarify for me if you are sharing this content through a shared link?
Also, please can you send a screenshot of the errors that you're getting in the different browsers?
If you're using a shared link, you can replicate the recipient opening the link by opening it through an incognito window where you're not signed into your Dropbox account.
Let me know - thanks!
Also, I do not believe the user is using a link. The public user is logging into their dropbox account and printing from there.
- Daphne
Thanks for getting back to me with that info Charleston County!
In that case, just to rule out any browser specific issues, can you just try the following and let me know if there's any difference in the behaviour:
- Try opening and printing from an incognito/private window
- Clear browser cache and try again
- Ensure browser is up to date and running the latest version
Let me know how it goes!
I have tried all those things but with no luck.
- Daphne
Thanks for trying those steps!
Would you mind letting me know the size of the file that you're currently trying to print?
It looks like the preview that you're trying to print from hasn't loaded all the pages as the scroll bar on the right side is short for 118 pages.
Keep me posted Charleston County!
