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Forum Discussion
ElaM
Dropbox Product Manager
Dropbox Product ManagerIs Dropbox on mobile slow and fails often on you?
Hey everyone! My name is Ela and I’m a Product Lead at Dropbox. My team is looking to make Dropbox fast and responsive so that you can speed up actions and workflows without running into errors or failures using it. I’m looking to hear about your experience when using Dropbox on mobile.
Particularly,
- What parts of Dropbox feels very slow to you and takes a lot of time to get done? What are you trying to do in the Dropbox mobile application when you experience slowness?
- What are you trying to do in Dropbox mobile when you run into failures or errors? Please explain in detail.
- Are you running Dropbox on an iOS or Android application?
Your inputs will help us make our product experience better. If you want to collaborate with us to shape up our product, please write “I’m ok for Dropbox to contact me by email” when you answer and we will reach out. Thank you!
- Yes, especially when I try to browse the photos. It takes a long time for the photo’s thumbnail to show up, especially on chromebooks. The speed is better on iPhone.
- Mark
Super User II
ElaMHi David36284739,
Thanks for your feedback. Can you please help me understand your scenario in detail:
- Are you uploading photos manually or directly from your camera?- Do you experience slowness only when browsing photos? Are there any other features that aren't fast?
Your feedback on delayed loading of photo’s thumbnail is great - I will take it back to my team and investigate.- Thanks for getting back to me! The photos are synced using the Dropbox app. I have my entire digital photo library synced on Dropbox.
The slowness only happens when I tried to browse the photos and it seems to have gotten better on chromebooks using the android Dropbox app. On my iPhone it’s a bit faster so it’s more acceptable.
- ernstMreicher58
Super User
I’m ok for Dropbox to contact me by email
I’m ok for Dropbox to contact me by email
- ElaM
Thank you. I will reach out to you in a few days. 😊
I’m ok for Dropbox to contact me by email
- ElaM
Thank you. I will reach out soon! 😊
I’m ok for Dropbox to contact me by email
Very very ok!
- ElaM
Thank you. I will reach out soon.
I’m ok for Dropbox to contact me by email, providing it is done in an obvious manner that references this inquiry. Otherwise you'll get blocked.
