You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Diego73's avatar
Diego73
Explorer | Level 3
7 years ago

Dropbox failed to uninstall - desktop version

Hello,

 

not possible uninstall the programm - desktop version

I have also disabled dropbox at starting to avoid any execution 

Not icon tray at starting

 

In windows 10, in program (x86)/dropbox - there 3 different folder client.

 

Thanks for your support

D.

 

 

 

 

Desktop
Uninstall
  • Sanchez's avatar
    Sanchez
    7 years ago
    Hey Diego73, welcome to our community! 

    Sometimes, reinstalling our app can help fix the uninstall process. 

    Give this a try: 
    1. Download the offline installer of our Dropbox app. 
    2. Double-click the downloaded file.
    3. After the install completes, click the Dropbox icon in the system tray.
    4. Click the gear icon.
    5. Click Quit Dropbox. 
    6. Try to uninstall Dropbox again.
     
    If the app still won’t uninstall, follow these steps to manually uninstall:
    1. Open Windows File Explorer. 
    2. Copy this line and paste it into the address bar. Press Enter.
      %PROGRAMFILES(x86)% 
    3. In “Program Files,” open the “Dropbox” folder, then open the “Client” folder.
    4. In “Client,” you should see a file named DropboxUninstaller.exe. Double-click this file to run the uninstaller. 

     

    If the uninstaller fails or doesn’t launch, try running the uninstaller as an administrator:
    1. Right-click DropboxUninstaller.exe. 
    2. Select Run as Administrator. 
    3. Enter the computer admin username and password when prompted.
    4. Follow the the steps in the uninstaller. 
     
    I hope this helps. Let me know.
    Cheers! 
     
    [This thread is now closed by moderators due to inactivity. If you’re experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]
  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey Diego73, welcome to our community! 

    Sometimes, reinstalling our app can help fix the uninstall process. 

    Give this a try: 
    1. Download the offline installer of our Dropbox app. 
    2. Double-click the downloaded file.
    3. After the install completes, click the Dropbox icon in the system tray.
    4. Click the gear icon.
    5. Click Quit Dropbox. 
    6. Try to uninstall Dropbox again.
     
    If the app still won’t uninstall, follow these steps to manually uninstall:
    1. Open Windows File Explorer. 
    2. Copy this line and paste it into the address bar. Press Enter.
      %PROGRAMFILES(x86)% 
    3. In “Program Files,” open the “Dropbox” folder, then open the “Client” folder.
    4. In “Client,” you should see a file named DropboxUninstaller.exe. Double-click this file to run the uninstaller. 

     

    If the uninstaller fails or doesn’t launch, try running the uninstaller as an administrator:
    1. Right-click DropboxUninstaller.exe. 
    2. Select Run as Administrator. 
    3. Enter the computer admin username and password when prompted.
    4. Follow the the steps in the uninstaller. 
     
    I hope this helps. Let me know.
    Cheers! 
     
    [This thread is now closed by moderators due to inactivity. If you’re experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]
    • Diego73's avatar
      Diego73
      Explorer | Level 3
      7 years ago

      Great - perfectly running solution

      • Sanchez's avatar
        Sanchez
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        I’m glad to hear that, Diego! Thanks for letting me know :sunglasses:

         

        [This thread is now closed. If you have a similar or new question, you can ask here]


         

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!