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Diego73's avatar
Diego73
Explorer | Level 3
7 years ago

Dropbox failed to uninstall - desktop version

Hello,   not possible uninstall the programm - desktop version I have also disabled dropbox at starting to avoid any execution  Not icon tray at starting   In windows 10, in program (x86)/dropb...
Desktop
Uninstall
  • Sanchez's avatar
    Sanchez
    7 years ago
    Hey Diego73, welcome to our community! 

    Sometimes, reinstalling our app can help fix the uninstall process. 

    Give this a try: 
    1. Download the offline installer of our Dropbox app. 
    2. Double-click the downloaded file.
    3. After the install completes, click the Dropbox icon in the system tray.
    4. Click the gear icon.
    5. Click Quit Dropbox. 
    6. Try to uninstall Dropbox again.
     
    If the app still won’t uninstall, follow these steps to manually uninstall:
    1. Open Windows File Explorer. 
    2. Copy this line and paste it into the address bar. Press Enter.
      %PROGRAMFILES(x86)% 
    3. In “Program Files,” open the “Dropbox” folder, then open the “Client” folder.
    4. In “Client,” you should see a file named DropboxUninstaller.exe. Double-click this file to run the uninstaller. 

     

    If the uninstaller fails or doesn’t launch, try running the uninstaller as an administrator:
    1. Right-click DropboxUninstaller.exe. 
    2. Select Run as Administrator. 
    3. Enter the computer admin username and password when prompted.
    4. Follow the the steps in the uninstaller. 
     
    I hope this helps. Let me know.
    Cheers! 
     
    [This thread is now closed by moderators due to inactivity. If you’re experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]
Sanchez's avatar
Sanchez
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey Diego73, welcome to our community! 

Sometimes, reinstalling our app can help fix the uninstall process. 

Give this a try: 
  1. Download the offline installer of our Dropbox app. 
  2. Double-click the downloaded file.
  3. After the install completes, click the Dropbox icon in the system tray.
  4. Click the gear icon.
  5. Click Quit Dropbox. 
  6. Try to uninstall Dropbox again.
 
If the app still won’t uninstall, follow these steps to manually uninstall:
  1. Open Windows File Explorer. 
  2. Copy this line and paste it into the address bar. Press Enter.
    %PROGRAMFILES(x86)% 
  3. In “Program Files,” open the “Dropbox” folder, then open the “Client” folder.
  4. In “Client,” you should see a file named DropboxUninstaller.exe. Double-click this file to run the uninstaller. 

 

If the uninstaller fails or doesn’t launch, try running the uninstaller as an administrator:
  1. Right-click DropboxUninstaller.exe. 
  2. Select Run as Administrator. 
  3. Enter the computer admin username and password when prompted.
  4. Follow the the steps in the uninstaller. 
 
I hope this helps. Let me know.
Cheers! 
 
[This thread is now closed by moderators due to inactivity. If you’re experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]
  • Diego73's avatar
    Diego73
    Explorer | Level 3
    7 years ago

    Great - perfectly running solution

    • Sanchez's avatar
      Sanchez
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      I’m glad to hear that, Diego! Thanks for letting me know :sunglasses:

       

      [This thread is now closed. If you have a similar or new question, you can ask here]


       

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