You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

FFI's avatar
FFI
Explorer | Level 3
5 months ago

Images moved from Macbook to Dropbox folders not showing thumbnails and not opening

I have a dropbox family account of which I am the owner. All the images I have moved from my macbook pro to dropbox folders show the thumbnails and open on double clicking when I first add them. However, when I go back to the folders a short time later, the thumbnail image no longer shows and I have to right click to choose preview to open them (even though it is set as default to open). The images have a cloud images next to them and show zero bytes.  If I edit them from dropbox the thumbnail appears again and opens ok. It is a pain having to open every image to see what the thumbnail is and is making my workflow much longer. I have gone into 'get info' and set preview to open all files of this type but it doesnt seem to make any difference. Dropbox is still at the top of the 'ope with' list when I right click the image to open it. Help please. I am in my sixties and not particularly technology savvy although manage just fine unless its technical. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hi there, FFI, and thanks for reaching out to us.

     

    If you select your images, right/control click on them and choose to make them available offline, does this issue go away?

     

    Let me know.

    • FFI's avatar
      FFI
      Explorer | Level 3

      Thank you for your response. I tried this and it will allow me to open the images now without right clicking but iy still doesn't show the thumbnail unless I click on the actual image then it shows them in the columns as an image (if that makes sense). I don't know the correct terminology for them.

      • FFI's avatar
        FFI
        Explorer | Level 3

        Also, it mesas I will have to do this for thousands of images before I see what I have in the columns. 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!