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FFI's avatar
FFI
Explorer | Level 3
5 months ago

Images moved from Macbook to Dropbox folders not showing thumbnails and not opening

I have a dropbox family account of which I am the owner. All the images I have moved from my macbook pro to dropbox folders show the thumbnails and open on double clicking when I first add them. Howe...
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FFI's avatar
FFI
Explorer | Level 3

Thank you for your response. I tried this and it will allow me to open the images now without right clicking but iy still doesn't show the thumbnail unless I click on the actual image then it shows them in the columns as an image (if that makes sense). I don't know the correct terminology for them.

FFI's avatar
FFI
Explorer | Level 3
5 months ago

Also, it mesas I will have to do this for thousands of images before I see what I have in the columns. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Thanks for the update, FFI.

     

    Would you mind sending me a screenshot of how the images appear in your Dropbox folder?

    • FFI's avatar
      FFI
      Explorer | Level 3
      5 months ago

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Thanks for the screenshot, FFI! From the screenshot, it looks like the files are still online-only and not available offline (in which case you should be seeing green checkmarks next to them). 

         

        Can you right click on couple of files again, select the “make available offline” option and then restart your device? Do they still have the grey cloud icon after that?

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