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FFI's avatar
FFI
Explorer | Level 3
5 months ago

Images moved from Macbook to Dropbox folders not showing thumbnails and not opening

I have a dropbox family account of which I am the owner. All the images I have moved from my macbook pro to dropbox folders show the thumbnails and open on double clicking when I first add them. Howe...
Desktop
Dropbox Family
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hi there, FFI, and thanks for reaching out to us.

 

If you select your images, right/control click on them and choose to make them available offline, does this issue go away?

 

Let me know.

  • FFI's avatar
    FFI
    Explorer | Level 3
    5 months ago

    Thank you for your response. I tried this and it will allow me to open the images now without right clicking but iy still doesn't show the thumbnail unless I click on the actual image then it shows them in the columns as an image (if that makes sense). I don't know the correct terminology for them.

    • FFI's avatar
      FFI
      Explorer | Level 3
      5 months ago

      Also, it mesas I will have to do this for thousands of images before I see what I have in the columns. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Thanks for the update, FFI.

         

        Would you mind sending me a screenshot of how the images appear in your Dropbox folder?

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