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Forum Discussion
Folders showing up empty when I send a link to someone
This has only been happening to me within the past week, but it is really hurting my business. I am always sending a folder with either video files or photos. Generally people are opening the link on...
Same thing happened to me. It's extremely annoying.
So far the thing that worked for me was to turn off tracking of viewers for that particular folder. Seems like when the person to whom you're sending the link refuses to be tracked, the folder appears empty. (Dropbox!!! Why should the priority be on tracking instead of actually doing your primary job - sharing the files?!)
So the way to do this: log in Dropbox.com via a browser -- find your folder -- click Share -- click the Settings gear icon -- under the tab "Folder settings" uncheck the option "Viewer info. Show who’s viewing files in this folder to people who can edit." -- click Save
(you might need to generate the sharing link again after this, not sure)
The tracking can also be turned off by default in your account settings -- under General tab find the option "See info about people who view my files" and switch it off.
Hey guys!
Ive been having this problem for the last couple of days. Someone sends me a folder with some photos. Then i check them out and put it in a different folder. Then send it to other people using my iphone dropbox app. And now people complain that the folder shows empty even though i can see all the photos on my phone or my pc. If anyone knows what could be the problem please let me know. Customer service wasnt helpful. Thank you.
Ive been having this problem for the last couple of days. Someone sends me a folder with some photos. Then i check them out and put it in a different folder. Then send it to other people using my iphone dropbox app. And now people complain that the folder shows empty even though i can see all the photos on my phone or my pc. If anyone knows what could be the problem please let me know. Customer service wasnt helpful. Thank you.
Same here - seems to be an app issue. If the person I sent the link to via text copies it from then pastes it into a browser window, they can see the images. Just not through the app. Then I had someone send me a link via text to a folder and I got the same "folder is empty".
