We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Honeypenny's avatar
Honeypenny
Explorer | Level 3
3 years ago

Dropbox 'turning blank'

After signing in, the contents (folders etc) show up for a second or two and then the screen goes blank (turns white). Has anyone any idea what is happening/going wrong?
Preview
View
Web
  • Rich's avatar
    Rich
    3 years ago
    Honeypenny wrote:

    After signing in, the contents (folders etc) show up for a second or two and then the screen goes blank (turns white). Has anyone any idea what is happening/going wrong?

    Clear your browser's cache/browsing history and try again, or try another browser.

Honeypenny's avatar
Honeypenny
Explorer | Level 3

Thanks... I tried another browser and that worked OK. Now I need to find why the browser that I use all the time has taken a dislike to Dropbox 🙂

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
Honeypenny wrote:

Now I need to find why the browser that I use all the time has taken a dislike to Dropbox

Opera?

  • Honeypenny's avatar
    Honeypenny
    Explorer | Level 3
    3 years ago

    Yep !

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      3 years ago
      Honeypenny wrote:

      Yep !

      Others have posted about that as well. Odd, since Opera is based on Chromium, just like Edge and Chrome.

      • Honeypenny's avatar
        Honeypenny
        Explorer | Level 3
        3 years ago

        I cleared out the cache files in Opera and Dropbox is now working OK, but I still have no idea why Opera took a sudden dislike to Dropbox.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!