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nabillaamalia's avatar
nabillaamalia
Explorer | Level 3
9 months ago

Cannot open excel files on my Mac, files aren't corrupt.

I cannot open all of my excel files in my Dropbox.  Everything was fine yesterday, and I still worked with all my files. But today it cannot. The files weren't corrupt, I tried to open in downloads folder and everything was fine.

I have already reinstall the app, but still cannot be opened.

Maybe someone can help me about this problem, thank you.

 

Desktop
Error Messages
Mac
Microsoft Office
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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hi nabillaamalia, thanks for messaging the Community!

     

    Are the Excel files marked as available offline in your Dropbox folder?

     

    This will help me to assist further!

    • nabillaamalia's avatar
      nabillaamalia
      Explorer | Level 3
      9 months ago
      Yes sure. I don’t know what’s wrong with the files or the Dropbox, this is my very first time cannot open my files
      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        9 months ago

        Do they open if they are outside of the Dropbox folder? 

         

        Have you tried a repair of Office 365?

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