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nabillaamalia's avatar
nabillaamalia
Explorer | Level 3
9 months ago

Cannot open excel files on my Mac, files aren't corrupt.

I cannot open all of my excel files in my Dropbox.  Everything was fine yesterday, and I still worked with all my files. But today it cannot. The files weren't corrupt, I tried to open in downloads f...
Desktop
Error Messages
Mac
Microsoft Office
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hi nabillaamalia, thanks for messaging the Community!

 

Are the Excel files marked as available offline in your Dropbox folder?

 

This will help me to assist further!

  • nabillaamalia's avatar
    nabillaamalia
    Explorer | Level 3
    9 months ago
    Yes sure. I don’t know what’s wrong with the files or the Dropbox, this is my very first time cannot open my files
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      9 months ago

      Do they open if they are outside of the Dropbox folder? 

       

      Have you tried a repair of Office 365?

      • nabillaamalia's avatar
        nabillaamalia
        Explorer | Level 3
        9 months ago
        Yes, no problem outside the Dropbox. I still use the file from Dropbox the day before and everything was normal until yesterday I cannot opened it at all.

        I’ve tried repair the Office 365 and the Dropbox but nothing happened

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