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Forum Discussion
Attempting to disable backup, but I get an error
I recently got a new mac and I turned on the automatic backup feature. I was having trouble downloading files from the internet, so I decided to try turning off the backup feature since it was related to the Downloads folder.
However, when I try to turn off automatic backup, either for an individual folder, or entirely, I get this message:
"Couldn't stop backup because My Mac was renamed, deleted or moved. Undo this change, and then continue"
Of course I didn't rename, delete or move 'My Mac' and so I'm unsure of how to fix this so I can turn off backups. Does anyone have an idea of how to turn it off? I have no files in any of the relevant folders, so I don't even have any files that I need. I just want to turn off the feature.
I do have multiple machines hooked up to dropbox. But only my macbook Air might have been doing anything. For the computer in question, the directories are empty. The app was not still syncing.
- Jay
Dropbox Staff
Thanks for the details, Kevin K, I'd recommend getting in contact with the support team directly for further assistance on this matter so that they can investigate in more detail.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!
