We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Restore
75 TopicsMissing photo from shared folder after exporting it to my mobile device
Hi, I was trying to save a photo to my phone from a shared folder. However, when I pressed the 'Save to device' button and chose the album on my phone where I wanted the picture to be saved in, the picture vanished from the dropbox folder and it didn't load to my phone either. Can the picture be restored somehow and how can I avoid this in the future?109Views0likes1CommentSome of my files show up as zero bytes
When I save file, the file will appear in my DropBox, but when I open it the file is completely blank or only kept an older version of the document. I realized some of these "saved" items are being saved as Zero bytes. I am not sure why this is happening.Solved30KViews0likes84CommentsPhotos randomly disappear from my iPhone mobile app.
I have been storing my pix in Dropbox for years with no problem, but lately I’ve found that a lot of the pix on my iPhone do not show up, though they are still in the files I created in Dropbox on my laptop. I just clicked on some files at random to test this. In some, I can see all the pix. Others show up as empty. and in a few cases, I could see the photos when I opened the files on my phone but then they immediately disappeared, leaving an empty folder that said it had zero kb of content. Pretty sure it is only photos, not other kinds of media, that are disappearing. What is causing that and how can the pix to start showing up again on my phone?Solved441Views0likes3CommentsFile not visible in Dropbox Home but links are still valid
I have a bit of a unique issue, there was a file on my Dropbox 6-7 years ago that I assumed I deleted (since it doesn't show up on home). However, old links generated to it still initiate a download, but the downloaded file is just an empty zero byte one. Does Dropbox still have a copy and the file stream is just being terminated, or is this just a bug? Is it at all possible to recover this file? I am certain that the link leads to a file I've uploaded since it returns a 404 for others, yet initiates a download when I visit it.420Views1like1CommentMissing desktop files after deleting dropbox
Hi a while ago (6 months ago) I downloaded DropBox app and checked syncing with my personal Desktop files (although I think I disabled that immediately). It synced, but because I was using free version, only 2GB from my 60GB desktop were stored, the rest was not. Some time ago i uninstalled Dropbox (but now I am confused if i really did) and everything was fine. I kept on living like that since then, no issues, but today when I found I still have some remaining of files with 'Dropbox' in their names, I deleted them and all my Desktop files are now gone + I cannot save anything on my Desktop as it is just gone also, when I check what is my Desktop is pointing to it says "Desktop -> /Users/chopchop/Dropbox/My Mac (iMac (Chop))/Desktop" So I assume I just deleted my Dropbox directory today, and by deleting it, I deleted my desktop files which were not stored in Dropbox unfortunatelly. Should I just reinstall dropbox? When I try, it says that original dropbox directory is missing or relocated. Should i just create new directory and move app there? do u have any idea how to resolve lack of Desktop + this referencing, or do u recommend any files-recovery software which could help?Solved7.9KViews0likes40Commentsdrop box has deleted all my download files in download folder on mac
drop box has deleted all my download files in download folder on mac how can i restore the downloads that drop box has somewhat deleted and replaced with the folder name in finder "My files in dropbox" having only just decided to implement dropbox into my mac os workflow this is not a program i want to be become dependant using as the first hurdle has arisen problems i dont want to experiance again.3.7KViews1like13CommentsWrong file version opens
I have an Excel file in my dropbox folder that I reference on a daily basis from my work Windows desktop, my home Mac desktop, and my iPhone. I have been updating this file daily for the last few weeks. Today, when I open the file, Excel opens and shows me a much older version. Roughly 90% of my added data is not showing when I open the file. Oddly, the "Preview" of the file on my desktop explorer window properly shows the current version. Also, If I right-click on the file to view the "Previous Versions", the "Current Version" shows a preview with the proper information. Why can't I get the "current version" file to actually open, all of the sudden? Thanks in advance!4KViews0likes19CommentsI deleted the dropbox app off my desk and now I can't open my files.
I deleted the dropbox app off my desk and now I can't open my files. Now I can't even make a new folder on my desktop page, located any of my files, downloads or documents. I've contacted Apple and have been trying to get their help for the past 5 hours and they said it's probably because I had DropBox and it changed the files on my computer. Now that I have updated to Monterey I can't get any of my files and worst of all I didn't back up my computer. PLEASE HELP2.7KViews0likes11CommentsDropbox Account Looks Different From My Entire Team
When I log into my company's Dropbox account using the standard username and password it looks completely different from the rest of my team. I am seeing different folders, can't access necessary files and also can't seem to get into contact with a support member based on my company's plan... I used to be able to login to the correct Dropbox account but something changed and I don't know how to fix this issue.426Views0likes3Comments