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Forum Discussion

Kevin K's avatar
Kevin K
New member | Level 2
4 years ago

Attempting to disable backup, but I get an error

I recently got a new mac and I turned on the automatic backup feature. I was having trouble downloading files from the internet, so I decided to try turning off the backup feature since it was relate...
Computer Backup
Delete
Desktop
Download
Mac
Restore
Kevin K's avatar
Kevin K
New member | Level 2

I do have multiple machines hooked up to dropbox. But only my macbook Air might have been doing anything. For the computer in question, the directories are empty. The app was not still syncing.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 years ago

Thanks for the details, Kevin K, I'd recommend getting in contact with the support team directly for further assistance on this matter so that they can investigate in more detail.

 

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

  • alec234's avatar
    alec234
    New member | Level 2
    3 years ago

    Hello, i'm having the exact same problem, can i have some assistance with this please?

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      Hey alec234, sorry to hear you're having issues with this. 

      Could you please send us a screenshot of the exact error you're getting when trying to disable the computer backup feature?
    • Theo0's avatar
      Theo0
      New member | Level 2
      2 years ago

      I have the same problem...and it's maddening!

       

      Can someone help?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Theo0, sorry to hear you're having issues with this.

         

        Can you please clarify your device's OS and the version and status of the desktop app installed on your computer as shown in your menu bar/system tray?

         

        If you could also attach a screenshot of the exact error you're getting, I'd appreciate it. 

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