We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Kevin K's avatar
Kevin K
New member | Level 2
4 years ago

Attempting to disable backup, but I get an error

I recently got a new mac and I turned on the automatic backup feature. I was having trouble downloading files from the internet, so I decided to try turning off the backup feature since it was relate...
Computer Backup
Delete
Desktop
Download
Mac
Restore
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Kevin K, thanks for messaging today!

 

Do you have multiple machines backing up to the Dropbox site? Was the app still syncing when you tried to disable the feature?

 

This will help me assist further!

Kevin K's avatar
Kevin K
New member | Level 2
4 years ago

I do have multiple machines hooked up to dropbox. But only my macbook Air might have been doing anything. For the computer in question, the directories are empty. The app was not still syncing.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago

    Thanks for the details, Kevin K, I'd recommend getting in contact with the support team directly for further assistance on this matter so that they can investigate in more detail.

     

    Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

    • alec234's avatar
      alec234
      New member | Level 2
      3 years ago

      Hello, i'm having the exact same problem, can i have some assistance with this please?

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Hey alec234, sorry to hear you're having issues with this. 

        Could you please send us a screenshot of the exact error you're getting when trying to disable the computer backup feature?

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!