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Forum Discussion
Adobe not downloading online only files from projects
Hi All,
after updating to MacOS 12.3 I have not been able to open project files (Premiere/After Effects) without errors of not finding files that are in dropbox as 'online only'. Prior to the Mac ...
Hi there,
In order for this fix to be applied, you need to opt into Dropbox for macOS on File Provider. The latest version of Dropbox for macOS utilizes Apple’s updated File Provider API and fixes issues related to opening online-only files in third-party applications for users on macOS 12.5 or higher. You can read more about opting into Dropbox for macOS File Provider here. Please note that not all users are eligible at this time.
This is being rolled out to Dropbox Teams at the moment, but the team admin must choose to opt-in for the entire team when they are told it has been made available. If you are experiencing this issue, and are a member of a Dropbox team, then we recommend to align with your team admin and ensure that they opt-in as soon as they can, so that this issue is fixed for you. You can find out more here.Regards,
Emmet
Projects that are shared among teams or old projects that require adjustments means that linked files will probably be offline.
Opening an after effects project with linked files that are offline should not be a problem.
The suggestion to manually download each linked file is not practical, as the amount of offline linked files can be quite large and this is extremely time-consuming. Also, when an offline file is located and then "made available online", a "bad header" popup appears and the workaround for that is to re-export the footage and rename the file. In a project with over 200 linked files, how is that a solution?
From previous forums, I gather that once upon a time, opening an after effects files with linked assets would trigger their download, but it seems this is no longer the case. Why oh why????? We desperately need this to work.
Walter
Dropbox Staff
Dropbox StaffHey Zone Studio - thanks for taking the times to share your thoughts on this.
Your feedback has been noted in our system; please let us know if you have anything else to add.
I have one thing to add, if I may be presumptuous. Could you please fix this issue? Please and thank you.
Hi Walter, my understanding if we enable the new Mac OS api (how to guide here - https://help.dropbox.com/installs/macos-for-teams )
it will fix the problem?The dropbox article notes:
Your device must be running macOS 12.5 or later to use Dropbox for macOS on File Provider. However, using macOS 13+ is strongly recommended.
What if not every computer on your company teams is running MacOS 13+ ??
That isn’t a solution anyway. The file provider option isn’t in my settings, nor is it present for many others as far as I know. We’re supposed to "contact our sales rep." Who is that?
This might provide helpful background info/context:
https://tidbits.com/2023/03/10/apples-file-provider-forces-mac-cloud-storage-changes/
