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Forum Discussion
Adobe not downloading online only files from projects
Hi All,
after updating to MacOS 12.3 I have not been able to open project files (Premiere/After Effects) without errors of not finding files that are in dropbox as 'online only'. Prior to the Mac ...
Hi there,
In order for this fix to be applied, you need to opt into Dropbox for macOS on File Provider. The latest version of Dropbox for macOS utilizes Apple’s updated File Provider API and fixes issues related to opening online-only files in third-party applications for users on macOS 12.5 or higher. You can read more about opting into Dropbox for macOS File Provider here. Please note that not all users are eligible at this time.
This is being rolled out to Dropbox Teams at the moment, but the team admin must choose to opt-in for the entire team when they are told it has been made available. If you are experiencing this issue, and are a member of a Dropbox team, then we recommend to align with your team admin and ensure that they opt-in as soon as they can, so that this issue is fixed for you. You can find out more here.Regards,
Emmet
Dropbox's support page indicates they're testing a beta now, and it'll (hopefully) be rolling out widely in November 2022. You might be lucky to qualify for a beta release in October. By then macOS 13 will be out, so who knows what new adventures await us.
Full support for macOS 12.5 and higher has started rolling out. This update fixes issues related to opening online-only files in third-party applications for users on macOS 12.3 and 12.4.
Broader availability will begin in November as we work to preserve the reliability and quality of our sync experience. When you’re eligible, you’ll receive a notification from the Dropbox icon in your menu bar. As a workaround, users on these versions of macOS can open online-only files directly in Finder.
We currently have a private beta, which will be more widely available in October. If you’re interested in joining, you can turn on early releases.
I have a different, but kind of the same problem. Ever since the last update of Dropbox there is this problem. Because of the update of Dropbox, all offline files were online-only again. Ok, fine. But indeed, when opening an Adobe project with linked files, the linked files are not downloaded. But even then when I downloaded all missing files, I still got the 86::1 issue in Adobe apps. It looks like the links are now broken forever. Even if I create a new project, these downloaded files will not import. Other files will. Only when I copy paste the 'broken' file out of my Dropbox folders, I can import it. Please fix this! Also asked Adobe to look into this, but I think it is a Dropbox issue: https://community.adobe.com/t5/after-effects-discussions/can-t-import-any-files-after-update-after-effects/m-p/13181604#M210192
This is my system report if that is of any help:
Model Name: MacBook Pro
Model Identifier: MacBookPro16,1
Processor Name: 6-Core Intel Core i7
Processor Speed: 2,6 GHz
Number of Processors: 1
Total Number of Cores: 6
L2 Cache (per Core): 256 KB
L3 Cache: 12 MB
Hyper-Threading Technology: Enabled
Memory: 32 GB
System Firmware Version: 1731.140.2.0.0 (iBridge: 19.16.16066.0.0,0)
OS Loader Version: 540.120.3~19
Serial Number (system): C02DC65ZMD6R
Hardware UUID: 7B66719D-345D-5169-86FD-F6535E510CF9
Provisioning UDID: 7B66719D-345D-5169-86FD-F6535E510CF9
Activation Lock Status: Enabled
After the update last night, many of our files stored in Dropbox would not load in Adobe After Effects (particularly SWF files), as well as all media files in Premiere. The workaround we discovered is to move all affected files out of Dropbox (like, the desktop) and then re-link the files in the Adobe app you're using. Hope that helps.
At least I can finish the work for this project. But it is not a solution of course. Please Dropbox, fix this for future events.
We are still getting random disconnected file issues. This all started with the Dropbox update. It's super frustrating and is impacting our productivity. One minute files are available in an app such as After Effects, and then if you start the app again later, the files are offline. Really weird.
