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Rafistol86's avatar
Rafistol86
Explorer | Level 4
2 months ago

Not receiving 6 digit confirmation

Hello, I can't receive a mail for 6 digit confirmation when I'm trying to login.
I have already tried to add noreply in m'y contacts and there is no mail even in spams. How Can you help me please ?
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi there Rafistol86 - sorry to hear you're having issues with this.

     

    Do you have any linked devices that you can access in order to get the one time code?

     

    Also, have you tried using another browser since you first came across this issue?

     

    Let us know more and we'll take it from there. 

    • Rafistol86's avatar
      Rafistol86
      Explorer | Level 4
      Thank you for your answer. Unfortunatly I don't have any connected device and I already tried different browser and systems (mobile and PC).
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        I see, thanks for the additional information Rafistol86 

         

        In that case, may we reach out via email to have a further look internally? 

      • Rafistol86's avatar
        Rafistol86
        Explorer | Level 4
        Hello, I didn't receive mail from you for that signing in problem. Which mail did you send ?

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