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Rafistol86's avatar
Rafistol86
Explorer | Level 4
2 months ago

Not receiving 6 digit confirmation

Hello, I can't receive a mail for 6 digit confirmation when I'm trying to login. I have already tried to add noreply in m'y contacts and there is no mail even in spams. How Can you help me please ?
Account Access
Security
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for the cooperation Rafistol86  - you've got :envelope: 

    • Rafistol86's avatar
      Rafistol86
      Explorer | Level 4
      30 days ago
      Hello, I didn't receive mail from you for that signing in problem. Which mail did you send ?
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        30 days ago

        Rafistol86, the email was sent to the email address you see on this page. Since there was no reply though, it was closed automatically after a while.

         

        Can you scroll down your email address’s inbox (or even spam folder) and see if you can locate it now? From what I can see, the ticket was logged about a month ago.

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